Terms & Conditions
These terms and conditions will be deemed to have been accepted by you when confirming your order with Tiggity Boo either by email or in writing and shall prevail over any other document or communication. Tiggity Boo reserves the right to change these Terms & Conditions at any time and any such changes will come into effect on publication on the Tiggity Boo website. All orders placed with Tiggity Boo will be subject to these terms and conditions. Tiggity Boo reserves the right to cancel an order at any stage.
All quotes will remain valid for 3 months from the date of the quote. Such quotes are also protected from any price changes during this time. Any additional items after this time will be charged at the current price.
Please allow up to 8 weeks from placing your order to the delivery of your stationery. We do endeavour to complete our orders as soon as possible so it is possible that turnaround maybe sooner. Tighter timescales may be accommodated at the discretion of Tiggity Boo but will incur a 10% express fee. For On The Day stationery, we require a minimum of 15 working days notice prior to the wedding date (or date by which you wish to receive your stationery – whichever is the earliest). Therefore all final details must be sent to us prior to this date. Any later and we cannot guarantee that your order will be ready in time for your wedding.
Tiggity Boo are happy to provide samples for a flat fee of £4 which is payable prior to dispatch of the sample. We endeavour to dispatch samples within 10 working days of your request. These samples are for personal viewing only and may not be copied or replicated in any way. See copyright below.
You should order all of your required stationery at the outset to ensure that we can book space in our diary closer to your wedding date to allow for production of your On The Day stationery. Please also note that whilst every effort is made to ensure continuity of your stationery, if your order is placed in stages, such continuity cannot be guaranteed. When ordering your stationery, please ensure you know what information you will need including within your stationery and the number of inserts – changes at a later stage may either not be possible, incur extra charges and/or delay production of your order. Should late changes be made, Tiggity Boo are not responsible for any delay in your order being completed.
When ordering your On The Day stationery, please use an approximation of expected numbers. This number may be adjusted by up to 25% either way once you have all your RSVPs. A decrease in more than 25% will incur a £50 charge to reflect loss of time booked from our diary. Confirmation of final numbers, names and all other supplementary information (eg: menus) is due 15 days prior to the date your order is required. It will not be possible to make changes after this time.
Payment and cancellations
Upon approval of the quote, a non-refundable deposit of 50% of the quote is required before work begins. An invoice for the deposit will be issued by Tiggity Boo along with confirmation of your order. Please check your order confirmation carefully and notify us of any changes to quantities or design within 24 hours and confirm either by email or in writing that the order confirmation is correct along with your deposit payment. Work on your order may begin immediately after payment received and therefore it is unlikely that amendments can be made after this time.
The remainder of the balance will be required on completion and before collection/dispatch of your order and will be requested by invoice. If On The Day stationery has been ordered, then 25% of the remaining balance will be requested prior to work commencing with the final 25% payable on completion and before collection/dispatch of your order.
All costs quoted are payable in GBP either in cash, cheque or by bank transfer. Tiggity Boo cannot be held responsible for any delay in delivery due to late payment. All items remain the property of Tiggity Boo until payment has been received in full. In the event of an order being cancelled, all work completed that exceeds the non-refundable deposit must be paid for. In addition, cancellation 30 days or less prior to the date required, full balance of the payment will be required.
Due to the bespoke and personalised nature of this product, we regret that refunds cannot be given. Any defects or errors with goods must be reported to Tiggity Boo by email within 24 hours of the goods being received by you. After this time, the goods will be deemed to have been accepted by you. In the event that the error reported is an error by Tiggity Boo (eg: it differs from the guest list or wording supplied by you) we shall replace the item(s) affected. In these circumstances the item(s), in original packaging, must be returned before amendments are made. Should the error be that of Tiggity Boo then postage costs will be refunded. Replacement items will be sent out as soon as practicable.
NOTE: Replacements will not be made if the goods contain errors but are as ordered by you. It is therefore vital that you ensure that information and guest names given to Tiggity Boo are correct. Tiggity Boo accepts no responsibility for checking your spellings and is not responsible for running a spell check on stationery wording.
Tiggity Boo will supply digital proofs of invites, guest information and order of service inserts for approval and for confirmation that content, layout, wording etc are correct. Any number of revisions may be made to this proof but due to time limitations, Tiggity Boo are only able to send out one further proof so please ensure any revisions are all made in one go. The customer is responsible for checking all wording, spelling, grammar and punctuation on the proofs and samples to ensure that it is correct.
Supply of Information
The customer is responsible for ensuring that all information, including name spellings, sent to Tiggity Boo is correct. Tiggity Boo accepts no responsibility for checking your spellings and is not responsible for running a spell check on stationery wording. Printing may begin as soon as information/guest lists are received and therefore no amendments can be accepted after such information has been received by us without extra charges being incurred.
Tiggity Boo cannot be held responsible for gaining copyright permission for the use of hymns, poems, readings, images or such material used within your wedding stationery. It is the customer’s responsibility to obtain the correct copyright permission for such material. The customer agrees to indemnify Tiggity Boo against any action for breach of copyright of such material.
Disparity and condition
We do endeavour to maintain uniformity throughout each order however, as all our stationery is handmade, it is natural for there to be very subtle variations between each item and to any samples previously supplied. This is not deemed as faulty. Tiggity Boo is not responsible for the natural deterioration of products over time, including the natural tarnishing of alloys and metals within our embellishments.
Once stationery is received by you, all risk of damage, or loss of product becomes your responsibility. We ensure that all orders leave us in perfect condition and Tiggity Boo will not be held responsible for any damage once it leaves our premises or during any subsequent posting of items (ie: posted by you to your guests). It is your responsibility to ensure it remains in good condition by storing it flat where possible and in a dry environment at room temperature. If exposed to damp or very hot/cold conditions, stationery may become warped or damaged – this is not the fault of the product.
Customers are more than welcome to collect orders from Tiggity Boo at a mutually convenient time.
Alternatively, orders are dispatched using Royal Mail ‘Special Delivery’ whereby a signature will be required to confirm receipt of delivery. A guide to charges is as follows:
Orders up to 1kg £10.00 per delivery
Orders 1-2kg £15.00 per delivery
Orders 2-5kg £28.00 per delivery
Deliveries will be sent to the invoice address unless otherwise advised by the customer. Tiggity Boo will inform you of the date of dispatch and provide you with the tracking number if applicable. The customer must make all reasonable endeavours to accept the delivery. Should the delivery be returned to Tiggity Boo due to no one being available to sign for the order, you will be required to pay another delivery charge for the order to be re-sent. Liability for loss or damage of products reverts to the customer upon delivery or on the date of the first attempted delivery. Tiggity Boo cannot be responsible for delays in delivery due to circumstances out of our control, such as postal strikes or adverse weather conditions. Tiggity Boo shall not be liable for any losses, damages or expenses incurred by the customer arising out of any delays in delivery or damage or loss during transit.
Tiggity Boo shall not be responsible for any delays or failure to perform its obligations if such delay or failure is caused by events or circumstances beyond its control. This includes but is not limited to acts of God, war, fire, strikes, failure of communications or computer systems, shortage or unavailability of raw materials, or extreme weather. In such circumstances, Tiggity Boo shall use reasonable endeavours to perform its obligations as soon as is reasonably practicable but accept no liability to compensate you for any loss or inconvenience arising from such delay or failures described above.
Copyright & Data Protection
Any imitation of sample or product ordered is a breach of copyright and as such legal action will be taken in all cases of unauthorised reproduction. All stationery products will have Tiggity Boo details on the back of the product for copyright and branding purposes.
We will not share your personal details with any third party and will not send you any marketing material. Tiggity Boo reserves the right to use images of your stationery on our website.